Frequently Asked Questions | FAQ
Get Answers to Frequently Asked Questions at River Road Terrace Apartments in Petersburg, VA
We know choosing an apartment is an important decision. At River Road Terrace, we want to provide you with some clear and easy answers about moving to and living in our apartments. Scroll through our FAQ page for more information about living with us. Want to see more? Follow our Facebook and Instagram pages. Don't hesitate to call us or send us a message if you'd like more information. We are always happy to be of service!
How do I schedule a tour of River Road Terrace Apartments?
Scheduling a tour is easy. Simply call, email [email protected], or use the handy form on our website to let us know you'd like to see our community for yourself. We will be happy to schedule your tour!
Do you have rent specials available at River Road Terrace Apartments?
We often have rent specials available. Check our website or contact us for the latest information regarding move-in specials.
What apartment lease terms do you offer, and what are the requirements to rent an apartment?
We offer 6 to 12-month leases at River Road Terrace Apartments. Leases shorter than 12-months are subject to an additional premium. Once your original lease expires, we will negotiate a new term and you may renew at the same month length, a new length, or go month-to-month. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information.
Do you offer furnished apartments?
We are happy to offer furnished apartments to our residents! Furnished apartment homes include up to $100 of utility billing. Please contact us for information regarding pricing and details about setting up your furnished apartment.
Can I apply for an apartment online?
Yes! You can easily apply online. Just visit our floor plans to page to see our available homes, choose the apartment you like, and follow the steps to start your application.
Do you do a credit check and background screening at River Road Terrace Apartments? Will you rent me an apartment if I have bad credit?
We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time. If you have a challenging credit history, we will be happy to speak with you about resources we have which may help you secure housing at our community.
How long will it take for my application to get approved?
Once you have submitted all required materials, our approval process usually takes between 24 and 48 hours.
What will you do to prepare my apartment before I move in?
We will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages.
Can I pay my rent online at River Road Terrace Apartments? Do you take debit cards, credit cards, or bank transfers? Can I pay cash?
You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account (ACH), credit card or debit card for automatic payments. This will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We are also happy to take your payment by credit card, debit card, or check in the office. We do not accept cash payments. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto-draft payment has cleared your financial institution. There are fees associated with Credit and Debit Card payments. These fees are collected by the card processing agencies and do not go to our management company or community. ACH payments are always free.
How do I set up my online portal?
When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal.
Do your apartments have on-site maintenance?
Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services.
Do I have to be home for maintenance to come into my apartment for repairs?
No, you do not have to be present if you have given us permission to enter while you are not home.
Something in my apartment is broken and needs fixing. How do I get help?
If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling or dropping by the office.
What if something in my apartment breaks after hours? If it's an emergency will someone come and fix it?
Yes! We offer 24-hour emergency maintenance service. If you are experiencing a life-threatening emergency, call 911! If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call (804) 526-5239 and you will be given the option to choose emergency maintenance from our after-hours phone service. This is the quickest way to ensure a response from our team.
What do I do if I get locked out of my apartment?
If you are locked out, we will be glad to let you into your apartment free of charge during business hours. We do not offer after hours lockout service. You will need to contact a locksmith and will be responsible for any charges incurred for their services. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.
Do I have to have renters insurance at River Road Terrace Apartments?
Renters insurance is mandatory at our community. You will need to have at least $100,000 dollars in liability coverage for your apartment. If you have not purchased a policy, we will be happy to assist you in purchasing coverage through our preferred provider ePremium
How do I set up cable and internet and who do I use for service?
Simply contact Xfinity Cable to set up your account.
How soon do I need to provide notice before my lease ends if I plan to move?
We require 60 days written
notice to vacate your lease at River Road Terrace Apartments. We do not accept verbal notices, and failure to provide written notice 60 days in advance will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have 60-day notice forms available in the office for your convenience.
How do I renew my lease?
We will send you a reminder 90 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours.
Can I break my lease if I want to move before my lease is over?
Yes, you can break your lease. Breaking your lease will result in the fee amount specified in your leasing agreement. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home.
How do I set up my utilities?
River Road Terrace Apartments will provide you with an information packet upon move-in detailing the process for your utilities. Water will already be in service at move-in. You will need to contact Dominion Energy
to set up your personal account for power.
Which utilities or services are covered in my rent?
Residents are responsible for utility costs at our community.
Can I sublet my apartment or list it on Airbnb?
No, we do not allow subletting or Airbnb rentals at our community.
Do your apartments have a parking lot and guest parking available?
Yes, we have on-site parking for our community. Our parking is first come-first, first-serve.
Are your apartments pet-friendly? How many and what kind of pets can I have? Do I have to pay pet fees or pet rent?
We are a pet-friendly community, and we love the happiness pets bring to River Road Terrace Apartments! We allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and fees and pet rent are applicable per each pet. For more information regarding our pet policy, please contact us.
What appliances come with my apartment?
Our apartments feature an energy-efficient appliance package including a refrigerator, stove/oven, and dishwasher.
How do I refer a friend and do I get any kind of reward for a referral?
We occasionally offer a resident referral special. When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a concession on your rent. Just make sure your friend gives us your name
when they take their tour and sign their lease.
How close is the nearest bus stop, and can I get an uber, taxi or lyft at my apartment?
Our apartments are less than one half-mile from the nearest bus stop, and rideshare services such as Uber, Lyft, and taxis are available.
What school district is River Road Terrace located in?
We are located in the Colonial Heights Public School District and are zoned for Ettrick Elementary School, Matoaca Middle School, and Matoaca High School.
I need directions. How do I get to River Road Terrace Apartments in Petersburg?
River Road Terrace is located on River Terrace Road off River Road. For detailed directions, please visit our maps page.
Can I paint my apartment at River Road Terrace?
Yes! You can paint your apartment. However, you will be required to repaint the apartment upon move-out.
Do you offer rental spaces for private events?
At this time, we do not offer event rental space at River Road Terrace Apartments.